Terms and conditions

Mirette is operated by the company below, and it is that company you enter into a contract with when you subscribe.

Company

Kovo investicijos, MB

Address

Kovo 11-osios g. 25-29, Grigiškės, LT-27109 Vilnius, Lithuania

Company code

305966743

Email

support@mirette.app

These terms are between you and that company. If you are buying as a consumer rather than for a business, you have rights under mandatory consumer law that nothing here takes away.

Mirette produces colour and feature guidance from the answers you give and renders illustrative previews of makeup looks. It is a styling aid. It is not a medical, dermatological or cosmetic-safety service, and nothing here should be read as advice about your skin’s health.

The pictures of the looks on this site are photographs of a professional model, edited by an AI image tool to show each look on her face. The portraits in the quiz and on the checkout page are stylised drawings built from the attributes you selected. Both indicate placement and shade family; neither is a photograph of the makeup itself, and neither will match a finished face exactly.

Where you ask for a look to be painted onto your own photograph, the result is an AI-generated image and is labelled as one. It is an impression of how those colours and that placement could sit on you, produced by a machine that has been instructed to change nothing about your face except the makeup. It is not a photograph, not a promise of a result, and not evidence of one. What makeup actually does on your face depends on your products, your technique and your light.

Mia is software. The replies in your gallery, the answers in Ask Mia and the written part of your colour analysis are generated by a language model from your profile and from what you have written. There is no human reading your entries, and nothing said there is professional advice of any kind.

It can be confidently wrong. Treat it as a well-read friend rather than as an authority, and see the clause above on skin and health before acting on anything that touches either.

Recommendations describe finishes and shade families rather than specific products. You are responsible for patch-testing anything new and for checking ingredient lists against your own sensitivities.

An account is created for you automatically when you answer your first quiz question, so that your answers survive closing the tab. Reading the site creates nothing. It holds no name and no address until you subscribe, at which point the address you gave to our payment processor is attached to it and you can set a password. The privacy policy says what is in it and how to remove it.

You must be at least 18 to subscribe. Keep your password to yourself; you are responsible for what is done through your account.

There is one subscription. The shorter plans are that same subscription sold with a paid introductory period in front of it, so every plan continues at €39.99 per month afterwards.

• 3-day intro: €1.99 for the first 3 days, then €39.99 every month.
• 1-week intro: €4.99 for the first 7 days, then €39.99 every month.
• 1 month: €9.99 for the first 30 days, then €39.99 every month.

All prices are in euro and include VAT where it applies. The amount due today and the amount due afterwards are both shown to you before you confirm, and the amount shown at that moment is the amount charged. Payment is taken when you subscribe and then on each renewal date until you cancel.

When you cancel, we may offer you lifetime access for a single payment of €49.99. If you take it, your subscription ends that day with nothing further charged, and you keep access for as long as we run Mirette, with no renewal. Your right to withdraw and the 30-day money-back guarantee below both cover that payment, each counted from the day you make it.

The subscription renews automatically each month until you cancel. You can cancel at any time from the profile tab in your studio. Before you confirm, we ask why you are leaving and show you one offer; both are optional and each can be skipped with a single tap. There is no notice period and no telephone call.

Cancelling stops the next payment. It does not cut short the period you have already paid for, and you keep access until that period ends.

If a monthly payment is declined, we email you once with a link to pay it. A card payment is also retried automatically over about two weeks; a PayPal payment is not, so it has to be paid through that link. While it is unpaid, painting new looks onto your photo is paused; everything else stays open. If it stays unpaid, the subscription ends. If you cancel while a payment is unpaid, the subscription ends that day and the unpaid payment is cancelled, so nothing more is charged.

As a consumer in the EU or in Ukraine you have 14 days to withdraw from a contract made at a distance, without giving a reason. Your access starts as soon as you have paid, and we do not ask you to sign away that right in exchange for it.

To withdraw, tell us within 14 days of subscribing, through the contact page or at support@mirette.app. A plain statement that you are withdrawing is enough. There is no form to complete.

In practice the guarantee below is the easier of the two: it runs for 30 days rather than 14, it covers every payment rather than the first, and it asks no more of you. Both are open to you, and using one does not give up the other.

What we store, where it is stored and how to remove it is set out in the privacy policy. In short: your photographs are stored on your device and are never uploaded to us; they are sent to be read by a model only in the two places where you ask for that, and are not kept by anyone; and everything else can be erased in one gesture from your profile.

Do not upload photographs of other people without their agreement, and do not use the service to produce or distribute misleading imagery of anyone.

The looks, tutorials and written guidance are ours. You are welcome to use them for yourself. Republishing them, or reselling access to them, is not part of what a subscription buys.

We aim to keep Mirette running, but we do not promise it will be available without interruption. Maintenance, a failure at one of the providers we depend on, or something we have not foreseen can all take it offline for a time.

We may change what the service does as it develops. If a change takes away something substantial that you are paying for, you may cancel and we will refund the unused part of the period you have paid for.

We are responsible for loss that we cause and that is a foreseeable result of us breaking these terms. We are not responsible for loss that was not foreseeable, or for anything arising because you used Mirette as a substitute for professional medical or dermatological advice.

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Lithuanian law.

Write to us first, through the contact page or at support@mirette.app. We answer complaints within 14 days.

If we cannot settle it between us, you can take a consumer dispute to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) at vvtat.lt, or to the equivalent body in the country you live in. You can also go to court.

If you live in Slovakia, the alternative dispute resolution body you can turn to is Slovenská obchodná inšpekcia, at www.soi.sk.

If you live in Poland, you can turn to an out-of-court consumer dispute resolution body, such as the regional Trade Inspection (Inspekcja Handlowa). The bodies you can use are listed in the register kept by the Prezes Urzędu Ochrony Konkurencji i Konsumentów (UOKiK), at polubowne.uokik.gov.pl.

If you live in Ukraine, you can also turn to the Державна служба України з питань безпечності харчових продуктів та захисту споживачів (the State Service of Ukraine on Food Safety and Consumer Protection), at dpss.gov.ua.

We may revise these terms as the product changes. If you have a live subscription and a change materially affects you, we will email you at least 30 days before it takes effect, and you may cancel before then without penalty. The date at the top of this page is the current version.

These terms are governed by the law of Lithuania. If you are a consumer living elsewhere in the EU or in Ukraine, this does not deprive you of the protection of any mandatory rules of the country you live in, and you may bring proceedings there.